Emotions at Work

Emotions at Work shows how leaders can really tune into the use of emotions, to overcome conflict and drive inspiration, engagement and higher performance in the workplace. Negative emotions narrow our focus, whereas positive emotions broaden people to a wider sense of possibilities. Kylie Bell explains Barbara Fredrickson's Broad and Build theory and how emotions can be used productively at work. We become far better thinkers and problem-solvers, when we use the full range of our emotions, especially positive emotions. We also become calmer. These emotions can be used to enhance customer experience.

Differentiate between negative and positive emotions; Use positive emotions to broaden and build our experience in the workplace; Apply positive emotions to think through more possibilities and to solve problems; Use positive emotions to deal with conflicts; Transform the customer experience by applying positive emotions; Identify physiological and performance benefits of emotions at work