Kylie Bell tells Eve Ash that the first question which should be asked is: what do you want people to know or do after the training program? Organizations have many needs: depending on the wider organization context, it needs to be established whether it's a training need or a leadership issue. Leaders need to reinforce and support new learning.
Before deciding on training:
- Determine whether it's a training or leadership issue
- Consider wider organizational context
- Leaders must reinforce and support new learning
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