Lean Communication

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Everyone is very busy; poor or woolly communication wastes time. Peter Quarry suggests to Eve Ash that people need to focus on being direct and simple in what they’re communicating, asking questions to clarify and determine what is being discussed, and politely summarizing and steering the conversation to a productive conclusion.

Lean communication entails:

  • Focusing on your core message
  • Getting to the point
  • Giving concrete examples

When others are waffling or providing too much information guide them back to their core message(s):

  • Use body language to create a pause in the conversation
  • Ask questions to clarify what you understand
  • Summarize what you have understood, take control and move on

This is available as part of

Insights and Strategies Series
Psychologist Eve Ash interviews experts and business leaders who share their experiences and their strategies for achieving best practice.Topics cover key leadership and people skills, safety, marketing, career and interpersonal skills. Discover practical strategies to implement and solve business p... read more
View details
New Release
Categories
Communication Skills
Release Date
Nov 1, 2019
Video Running Time (minutes)
3:14
Producer
Seven Dimensions
Featured Talent
Eve Ash
Peter Quarry
Course ID
INSIGHT641

Handouts

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