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Eve Ash asks Peter Quarry about thinking errors that can happen when people are stuck in an impasse. Peter Quarry explains that, in discussion or negotiation, people tend to dig their heels in and believe there are only two ways to solve the problem: their way or the other person’s way. It is vital to take some time to calm down and then seek alternative ways to collaborate on a solution. Another common error is seeing only facts or information that support your position (confirmation bias).

Thinking errors are a common problem when researching solutions. They include:

  • Believing there are only two ways to solve an issue
  • Choosing only facts that support your position

From the series:

Insights and Strategies Series
Psychologist Eve Ash interviews experts and business leaders who share their experiences and their strategies for achieving best practice.Topics cover key leadership and people skills, safety, marketing, career and interpersonal skills. Discover practical strategies to implement and solve business p... read more
Categories
Communication Skills
Course Updated
Nov 1, 2019
Video (mins)
3:16
Producer
Seven Dimensions
Featured Talent
Eve Ash
Peter Quarry
Course ID
INSIGHT634

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