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Leadership requires awareness, open communication and the ability to empower others. David makes several mistakes managing Anne, and after a feedback session he makes some changes.

  • Part 1: The Sins -David doesn't discuss and agree on the way they will work together, doesn't listen and continually interrupts, fails to acknowledge good work, invades personal space, is inflexible about the way things are done, is oblivious to Anne's body language and the impact of his own behavior.
  • Part 2: Feedback - Anne gives David specific feedback about his behavior and how it makes it hard for her to work effectively. David acknowledges the feedback and accepts the need to change.
  • Part 3: Empowerment - David discusses career goals with Anne and brings out her motivation.


In 8 Leadership Sins You can Avoid discover the sins that disempower staff. Learn how to open lines of communication between management and staff, demonstrate how to give feedback and manage upwards, all while learning to empower and motivate.

In this course we explore a case study. David is unaware of how disempowering his behavior has become to Anne. She gives David specific feedback and he improves.
Part 1 explores David's leadership mistakes with Anne  he doesn't discuss and agree on the way they will work together, doesn't listen and continually interrupts, fails to acknowledge good work, invades personal space, is inflexible about the way things are done, and is oblivious to Anne's body language and the impact of his own behavior.
In Part 2, Anne gives David specific feedback about his behavior and how it makes it hard for her to work effectively. David acknowledges the feedback and accepts the need to change.
In Part 3: David discusses career goals with Anne and brings out her motivation.

How to empower staff through open communication and listening;
How to motivate staff with acknowledgement and recognition;
Learn to be more observant of others' body language and feelings;
Give feedback and manage upwards;
Receive feedback openly and be willing to change;
Learn to motivate others through career goal discussions;

This is available as part of

Difficult People and Situations Series
A series of 4 outstanding dramatized videos - a must for every business! Excellent case studies to help develop effective communication and leadership skills. Covers: Open communication, conflict resolution, and teamwork. Leadership, feedback and problem solving Diversity, bullying and sexual harass... read more
Course Length (minutes)
40
Course ID
DIFF01

Handouts

Description
Leaders Workbook

Only preview versions of handouts can be viewed without a license.