How to Mediate Conflicts

Every leader should master the skills for mediating conflicts. Conflicts can damage morale, negatively affect work performance, and can even lead to legal issues for the organization. Unhealthy conflict needs to be resolved quickly, and workplace mediation can be an effective approach. Mediation can help resolve conflict, and improve understanding and collaboration.

In this course, you will learn from the entertaining Cutting Edge team, to listen supportively to both parties, control respectful exchanges, use questions to clarify and summarize, facilitate solutions and agree actions. Control the discussion, don't let emotions take over and ensure you reach a solution and agreed actions by both parties.

Don't take sides and assume INSTEAD: Listen supportively to both parties;
Don't allow emotions to escalate INSTEAD: Control respectful exchanges;
Don't bulldoze with your opinions INSTEAD: Use questions to clarify and summarize;
Don't leave problems unresolved INSTEAD: Facilitate solutions and agree on actions;