Introduction to LEAN SIX SIGMA

Project management has benefited greatly by two process improvement strategies - Six Sigma and the Lean approach. Six Sigma is a data-driven methodology that reduces errors while perfecting the quality of products and services. The Lean process is more about streamlining workflow. Psychologist Eve Ash explains simply how Lean Six Sigma combines these two improvement processes to reduce defects, improve customer satisfaction and bottom-line results, thus creating a competitive advantage.

Improve business performance with products, services, employees and customer experience with Six Sigma, the Lean Approach and the combined Lean Six Sigma methodology;
Focus on the customer - bringing them maximum benefit;
Find your problem and focus on it - gather data, find the cause;
Remove waste and bottlenecks - make the changes;
Communicate clearly - involve all stakeholders and ensure teams collaborate on problem-solving;
Be flexible and responsive, make sure this is the culture so changes can be more easily implemented;