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SLA - Service Level Agreement is a timely course that clearly explains how a Service Level Agreement (SLA) is a written document that sets out the service(s) a provider will deliver to a client. It identifies what has been agreed and the expected level of service and how service performance and standards will be measured. In this course psychologist Eve Ash explains how SLAs work and the essential steps in developing them.

  • Learn about a Service Level Agreement (SLA) and what it comprises
  • Discover who is responsible for the SLA delivery
  • Determine what the service consists of and the targets and deliverables expected
  • Clarify milestones, dates and how the service's progress is tracked
  • Discover how performance is measured, reviewed and signed off at each stage
  • Consider remedies or penalties if agreed service levels are not achieved and bonuses for outstanding performance

Interactive eLearning course

This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.


This is available as part of

2 Minutes To Success Series
A series of two minute microlearning videos from psychology experts with practical advice and techniques to help you tackle workplace problems and be more productive, less stressed, improve your image and regain control of your life. There are programs to deal with challenging people and situations,... read more
Service / Sales
Release Date
Apr 19, 2022
Video Running Time (minutes)
Course Length (minutes)
Seven Dimensions
Featured Talent
Eve Ash
Course ID



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