PLUS Service Champion

This course outlines a PLUS approach excellent service. Good customer service means making sure that the needs of our customers' (internal and external) are met by providing timely, efficient service. In this course psychologist Eve Ash explains how being Proactive, Listening, Understanding and Special is the recipe for becoming a PLUS Service Champion. Good customer service involves building good relationships with customers in a positive, helpful and friendly atmosphere. Adopting a PLUS Service Champion approach is an excellent way to do this.

Learn the four key qualities of a PLUS Service Champion - Proactive, Listens, Understands and Special;
Learn to be Proactive by showing initiative and anticipating needs;
Listen to what people are requesting and respond appropriately;
Understand what is wanted and when, without judgment or impatience;
Be Special and treat others as special with surprises and extra help or advice;