Surviving an unreliable colleague

Unreliable people are frustrating to work with. This course provides practical strategies to deal with an unreliable colleague that you can learn and implement. Psychologist Peter Quarry recommends giving the unreliable colleague feedback, using a simple formula, to explain why their behavior causes problems.

Peter offers a more powerful approach to hold them to account if they continue to be unreliable. You can try appealing to their personal brand and their desire to look good, by getting them to make promises in front of others. Praise them and thank them if they deliver; otherwise hold them to account - all in front of others.

Apply some simple strategies to deal with an unreliable colleague;
Identify specific examples and give them feedback, explaining why it is a problem;
Use the formula When you... It's a problem for me because... In future...;
Transform the situation by encouraging them to make promises in front of others and praise them when they deliver;
Utilize their 'personal brand' - leverage their desire to look good;
Hold them to account - publicly;