Handling a complainer

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Working with complainers can be really draining. In this course, psychologist Peter Quarry, provides practical tips for handling complainers which include acknowledging their concerns and offering positive suggestions, and if that fails, a strategy that may surprise you.

Showing empathy and putting forward positive solutions is the best way to manage most complainers. However, if they persist, and especially if you work with them, they are best ignored as what they really seek is attention. When you don't react, there's no payoff.

Apply some effective methods for handling complainers;
Acknowledge their concern;
Demonstrate empathy;
Outline positive suggestions and follow up with actions;
Change your approach if complaints persist - ignore the complainer;
Don't reward chronic complainers with attention;

This is available as part of

2 Minutes To Success Series
A series of two minute microlearning videos from psychology experts with practical advice and techniques to help you tackle workplace problems and be more productive, less stressed, improve your image and regain control of your life. There are programs to deal with challenging people and situations,... read more
New Release
View details
2 Minutes To Success Series
A series of two minute microlearning videos from psychology experts with practical advice and techniques to help you tackle workplace problems and be more productive, less stressed, improve your image and regain control of your life. There are programs to deal with challenging people and situations,... read more
New Release
View details
New Release
Release Date
Jan 1, 2020
Video Running Time (minutes)
1:56
Course Length (minutes)
15
Course ID
2M2S05

Handouts

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