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About

Working with complainers can be really draining. In this course, psychology expert Peter Quarry, provides practical tips for handling complainers which include acknowledging their concerns and offering positive suggestions, and if that fails, a strategy that may surprise you.

Showing empathy and putting forward positive solutions is the best way to manage most complainers. However, if they persist, and especially if you work with them, they are best ignored as what they really seek is attention. When you don’t react, there’s no payoff.

Learning Objectives

  • Apply some effective methods for handling complainers
  • Acknowledge their concern
  • Demonstrate empathy
  • Outline positive suggestions and follow up with actions
  • Change your approach if complaints persist – ignore the complainer
  • Don’t reward chronic complainers with attention

Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.

This is available as part of

2 Minutes To Success Series
A series of two minute microlearning videos from psychology experts with practical advice and techniques to help you tackle workplace problems and be more productive, less stressed, improve your image and regain control of your life. There are programs to deal with challenging people and situations,... read more
New Release
Categories
Conflict / Difficult People
Release Date
Jan 1, 2020
Video Running Time (minutes)
1:56
Course Length (minutes)
10
Featured Talent
Peter Quarry
Course ID
2M2S05