How to Manage the Most Challenging People at Work
98.9% attendees say this webinar was valuable and would recommend it
In this webinar Eve Ash will focus on practical strategies you can use and develop to deal with difficult people at work, and tackles seven people problems that are most difficult to handle:
1. Complainers
Turn complaints into congratulations. Complainers can become your best advocates because you listened and solved their problem.
2. Procrastinators
Procrastination is a waste of time! When you mange your time, you decrease stress and increase results.
3. Disrespectful
Respect is earned. Demanding respect doesn’t work.
4. Moody
Give “moody” people some emotional space, don’t take their behavior personally, and offer a tactful ear (perhaps over lunch) if you sense they need to have a chat.
5. Needy
Show patience and grace, remembering when you’ve felt uncertain and unclear.
6. Controllers
Controllers and manipulators can be anyone.
7. Aggressive
Stay calm: manage your emotions. Minimize escalation: Avoid a conflict spiral!
This webinar is suitable for everyone, and you will discover useful strategies and techniques for managing your team, your colleagues and even your difficult clients or managers.
View the webinar and materials
” Probably one of the best webinars I have seen. Great suggestions”
” The presenter was very informative on the subject matter”
” Excellent presenter”
” Eve was TERRIFIC! Very insightful and kept the pace going along nicely. Tons of great insight and advice.”
” Awesome presenter”
” Eve Ash is an excellent presenter. She is on point about this topic and knows how to articulate her thoughts.”
” Really enjoyed it. Eve has a great personality. There is much material that was covered quickly. Very different “problem” people. The solution is very similar for each. Very well done.”
” Great speaker and excellent information!”
” speaker was very knowledgeable and did a great job presenting.”
” Eve was amazing. i could listen to her all day!!”
” Very knowledgeable”
” This was one of the more engaging and informative webinars. I really enjoyed it and look forward to more by Eve.”
” Eve was easy to listen to, knowledgeable and answered questions thoroughly. She could have easily done another hour!”
” Great material; highly recommended”
” Eve was a great presenter, spoke in a great tempo that made listening, taking notes, and participating very easy.”
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WORKSHOP: Dealing with Difficult People Training Workshop
NOW READ: How do I manage the blamers and complainers?
NOW WATCH: Handling Anyone Difficult, Managing a Complainer, Difficult People and Situations Series
