Switch On Service

Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide service to internal or external customers, whether it be face to face, on the phone or online. Managers need to lead by example and provide excellent service and guidance to their team, while team members need to deliver great service to their clients, contractors, co-workers and managers.

Switch on Service demonstrates a simple approach based on the notion of 'scripts' or 'messages' in our head that help us or hinder us at work. It shows a range of typical thinking patterns that underpin the actions and work that people do. It shows how negative messages can be transformed with a proactive approach to: SWITCH ON POSITIVE MESSAGES!

In this course you will learn to: ;
Re-evaluate your service thinking patterns to overcome frustrations and deliver better quality service;
Recognize and turn around negative thinking about pressure;
Handle complaints constructively and avoid burnout;
Manage difficult customers and solve problems;
Welcome customers more effectively when you feel positive;