Curtail the rambler

Curtail the Rambler is a course designed to provide skills to respectfully deal with a coworker, customer or supplier who takes too long to get to the point. In this course you will learn ways to deal with long-winded talkers. It can be difficult to tell people that they talk too much, and even more difficult if it is a manager or an important customer. In this course, psychologists Eve Ash and Peter Quarry explain what happens when we feel trapped in a conversation by a long-winded person, and how we can politely and respectfully use techniques to manage the rambler.

• Understand why a person might be rambling
• Learn a 3-step approach to interrupt a long-wnded person politely
• Discover how to discourage the long-winded person by not rewarding their behavior
• Use practical strategies to set time limits and guide the rambler to the important point(s)
• Learn ways to give clear and respectful feedback to a long-winded person

Interactive eLearning course

This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.