Be Confident and Assertive

Speak with confidence, overcome personal blocks and be assertive.

Confidence is a necessary part of the workplace. Casey is marked immediately as a person lacking confidence. She needs to become aware of how she talks and comes across. As Sam points out, changing her intonation and using fewer vague indecisive words like -I think- and -maybe- will convey a more positive impression. Casey gets some helpful coaching from Sanjay who has no issues with being assertive. Carol and Michael inform Dion that assertiveness is not a matter of wearing power glasses. Good advice is given about changing negative thinking. Steve coaches Tatiana in turning situations to their best advantage and the importance of requesting help.

Learning objectives

• Speak With Confidence
• Be Knowledgeable
• Be Switched On
• Change Negative Thinking
• Ask for Help

Interactive eLearning course

This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.