This course is designed to help you deal with complaints and grievances from staff. In this course HR expert Peter Wallbridge explains to psychologist Eve Ash the detailed steps to ensure grievances are well managed.
Learn how to assess the seriousness of problems, how to deal with low-level complaints and manage the more serious problems and how to start an investigation or inquiry. Learn about confidentiality issues and HR obligations for serious allegations.
Use steps to ensure grievances are managed well;
Assess seriousness of problem and deal with low-level complaints;
Manage more serious problems by starting an investigation;
Identify confidentiality obligations and HR obligations for serious allegations;
