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When things go wrong, Appreciative Inquiry can be a good way to flip the focus away from fault-finding to instead asking what is already going well, what is wanted and the direction that's needed to get there. First developed as a 4-stage process by David Cooperrider, Kylie Bell says it's suitable for many (though not all) workplace problems as it is empowering and moves people towards something positive rather than away from what they don't want happening.

Rather than focusing on what went wrong, David Cooperrider's Appreciative Inquiry method addresses questions
• What are we already doing well
• What do we want
• Where are we heading

From the series:

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New Release
Course Updated
Jul 1, 2025
Video (mins)
2:28
Producer
Seven Dimensions
Course ID
INSIGHT831

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