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Peter Quarry explains to Eve Ash that in a highly complex world, the person who communicates most successfully is someone who is flexible and adapts and changes their communication style depending on the needs of their audience. They try to read the other people by ‘reading’ their reactions. They simplify the message where necessary by simplifying their language, pausing more frequently, slowing down the speed of their talking and pronouncing words clearly. They avoid jargon or insensitive jokes and make discussions more inclusive and helpful.
- Are flexible in the way they communicate
- Read their audience’s reactions
- Monitor how well others are understanding their message
- Shape and modify their communication to accommodate other people’s needs
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