Creating a No-Blame Culture

Everyone can make a mistake. Blaming people for their mistakes does not resolve the issue. People can get defensive and it may even cause more mistakes to happen! In a no-blame culture people admit their mistakes openly. In this amusing case study from the Cutting Edge team, Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release. Fingers are pointed and chaos erupts as the team looks for scapegoats. As a result Marcus and Carol present a 4-step process so everyone can avoid blaming, learn from mistakes and ensure it doesn't happen again. Now you can learn the process to create a no-blame culture.

Don't blame when something goes wrong INSTEAD: Be brave and openly share mistakes;
Don't exaggerate the damage INSTEAD: Assess impact and reinforce positives;
Don't continually complain about problems INSTEAD: Discuss best actions to fix problems;
Don't abandon good ideas after a problem INSTEAD: See opportunities to learn and innovate;