When you meet someone for the first time you make an impression within the first few seconds — your facial expressions, tone of voice and the way you greet people all play a role. These days our first meeting is often online — so your photo may deliver an instant impression to others, and they will […]
The “walk of shame” that teens like to snigger about has a whole new meaning these days, especially when applied to companies and organisations recovering from reputation damage. Acknowledgement and admissions I recently described an email United Airlines sent to me (and many others) apologising for its brutal bumping of a customer from a Chicago flight. As […]
Often people with subject matter expertise have great difficulty in presenting to a group, even though with friends they may be upbeat and entertaining. The most common mistakes include: Can’t manage anxiety; Don’t relate to audience; It’s all one-way; or It’s boring! Develop these nine skills so you avoid these mistakes. 1. Create a positive […]
Is what we say what we do? Is what guides us appropriate for the business? How do we make sure people are aligned to the values? Do our values resonate with our clients and stakeholders? Lots of companies sign up to the notion that they’re as much about “values” as turning a profit. Some believe […]
