Understand needs and deliver solutions

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About Handouts

About

Many organizations claim to offer great service; the ones which deliver consist of staff who listen well and tailor their approach to customer needs. They put themselves in the other persons shoes, they are flexible and responsive, and above all they are ready with offerings and solutions that take account of whats being requested.

Providing excellent service is about:

  • Good listening.
  • Tailoring approach to customer/client needs.
  • Putting yourself in the other person's shoes.
  • Being flexible and responsive.
  • Be ready with options and solutions.
Categories
Service / Sales
Release Date
Jan 1, 2020
Video Running Time (minutes)
1:00
Producer
Seven Dimensions
Course ID
WE05-5

Handouts

Description
Script

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