Know your product

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About Handouts

About

Highly knowledgeable staff provide one of the greatest aspects of a customer experience. Be able to answer questions confidently and accurately. Create realistic expectations rather than making vague promises. Influence with positive images and enthusiasm for the possibilities. The more you know about your product or service offering, the more you can provide information relevant to what a customer is seeking.

Knowing your product helps you to:

  • Handle questions confidently.
  • Influence with positive images.
  • Create realistic expectations.
  • Provide relevant details.
Categories
Service / Sales
Release Date
Jan 1, 2020
Video Running Time (minutes)
2:50
Producer
Seven Dimensions
Course ID
WE05-4

Handouts

Description
Script

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