Manipulators in everyday life are not necessarily bad people. You might admire or even love a manipulator (they are frequently found in family contexts), but feel tormented by their constant conniving. I’ve dealt with a variety of difficult people over recent weeks, like the needy, controlling and aggressive, or the disrespectful, moody and procrastination-prone, but for many of […]
What a hot topic. Everyone seems to be handling a difficult person — whether it is a staff member, team colleague, customer or their manager. Or they have a difficult person in their personal lives. Certain types of difficult people affect us more than others. For example: Angry, aggressive, abusive, bullying; Moody, tired, depressed, teary; Uncommitted, unmotivated, […]
“One bad apple don’t spoil the whole bunch, girl” is a puzzling aphorism, but perhaps the Osmonds were just being hopeful. Eighteenth-century inventor Benjamin Franklin saw it the other way — “the rotten apple spoils his companion”. Apples give off ethylene, so as one rots, the others begin to as well, and before you know it, […]
If you have a good friend for a colleague you are more likely to be engaged and satisfied at work. Part of being happy at work is having at least a few colleagues with whom you get along well with. For some, these constitute true friendships that transcend location, circumstance and peer level. But for many […]
The old saying “never complain, never explain” could be changed to “never blame, never complain”, but would people ever do this? Of course not. Blaming and complaining causes stress We all do our best, but standards and expectations vary. It often boils down to the fact that while people might share a common language, there are codes, […]
Too many managers forget the importance of encouraging their teams, and motivating them to higher performance. With this year’s Commonwealth Games now concluded, it’s interesting to reflect on how much the cheering of crowds spurs athletes to greater heights of achievement. Lots of them talk about it, and you don’t have to be a champ to imagine […]
We all possess the capacity to be creative, but not all of us have the opportunity to work in conducive surroundings, with supportive colleagues and management. Any industry or organisation where strategic planning is called for can be guilty of excluding the really good ideas that bubble up from surprising sources. Creative work environments are […]
You can walk into any workplace and know pretty quickly how good its team morale is — especially after a few days off for some public holidays. How often does a charismatic leader stride into a room, spray sparkly ideals and directions and have everyone dazed in some kind of afterglow? Rarely! Often those in […]
Can I be of assistance? You hear that a lot, often when you haven’t asked for it. Very often it’s part of a call centre script; the consultant’s bot-like responses are the giveaway. Or you’re shopping, and there’s a retail assistant helicoptering when you want to be left alone. These aren’t exercises in being helpful, […]
