7 ways to be a better listener

When you listen well you build trust and respect. Most people think they are good listeners, yet most people say others are not good listeners. When managers get feedback on their communication skills it is often about needing to be better listeners. The problem is that good listening is not always a skill offered in […]


How to spot givers, takers, and matchers

Adam Grant has a terrific TED Talk about “givers”, “takers” and “matchers” in the workplace. The descriptions are self-evident to some degree: we all know those who really do go out of their way to help others versus those who are much more interested in what others can do for them. The matcher The “matcher”, according to […]

Actions speak louder than words

I often travel to the US, and was interested to receive an email from the chief executive of United Airlines, Oscar Munoz.  His email profusely apologised for the way armed officers forcibly dragged a passenger off one of his company’s planes in Chicago recently. The share price of United Airlines reportedly dropped by $1.4 billion after the […]

How to build collaborative cultures

Corporate and government appetite for collaboration is definitely growing, albeit unevenly. How many times have you come up with an idea only for someone higher than you to either shoot it down or claim the credit? There’s an excellent New Yorker cartoon with an executive telling the employee, “I know it was your idea but it was my […]