The “walk of shame” that teens like to snigger about has a whole new meaning these days, especially when applied to companies and organisations recovering from reputation damage. Acknowledgement and admissions I recently described an email United Airlines sent to me (and many others) apologising for its brutal bumping of a customer from a Chicago flight. As […]
Adam Grant has a terrific TED Talk about “givers”, “takers” and “matchers” in the workplace. The descriptions are self-evident to some degree: we all know those who really do go out of their way to help others versus those who are much more interested in what others can do for them. The matcher The “matcher”, according to […]
I often travel to the US, and was interested to receive an email from the chief executive of United Airlines, Oscar Munoz. His email profusely apologised for the way armed officers forcibly dragged a passenger off one of his company’s planes in Chicago recently. The share price of United Airlines reportedly dropped by $1.4 billion after the […]
We continually read about claims from victims of bullying in their workplace, or whistleblowers who report oppressive workplace cultures that condone bullying and discrimination. Bullying alive and unwell Not everyone is sure of what constitutes bullying, sometimes being too quick or slow to label behaviours that ultimately pose health and safety risks, costing companies millions every […]
Is what we say what we do? Is what guides us appropriate for the business? How do we make sure people are aligned to the values? Do our values resonate with our clients and stakeholders? Lots of companies sign up to the notion that they’re as much about “values” as turning a profit. Some believe […]
