Needy, controlling and aggressive: How to handle three types of difficult people

What a hot topic. Everyone seems to be handling a difficult person — whether it is a staff member, team colleague, customer or their manager. Or they have a difficult person in their personal lives. Certain types of difficult people affect us more than others. For example: Angry, aggressive, abusive, bullying; Moody, tired, depressed, teary; Uncommitted, unmotivated, […]

how to be more creative

5 ways to inspire creativity

We all possess the capacity to be creative, but not all of us have the opportunity to work in conducive surroundings, with supportive colleagues and management. Any industry or organisation where strategic planning is called for can be guilty of excluding the really good ideas that bubble up from surprising sources. Creative work environments are […]