The borderline between disrespect and workplace bullying or harassment is when negativity becomes habitual, concentrating on one person. Snide, snappy, dismissive? A manager whose snide comment dismisses that you were late because your child was sick and the babysitter cancelled, or the know-all in a group workshop who says your summarising is “too slow”: these […]
What makes some men, and even some women, start to abuse others when in power? Not all powerful people turn nasty or look for sexual opportunities at work, but we are seeing a wave of “victims coming out” and the repercussions for senior executives and boards having to respond with actions not turning a blind […]
The “walk of shame” that teens like to snigger about has a whole new meaning these days, especially when applied to companies and organisations recovering from reputation damage. Acknowledgement and admissions I recently described an email United Airlines sent to me (and many others) apologising for its brutal bumping of a customer from a Chicago flight. As […]
I often travel to the US, and was interested to receive an email from the chief executive of United Airlines, Oscar Munoz. His email profusely apologised for the way armed officers forcibly dragged a passenger off one of his company’s planes in Chicago recently. The share price of United Airlines reportedly dropped by $1.4 billion after the […]
