I am currently working on two major film projects that share a key aspect: someone has lied. So I have been exploring why people lie and the impact of their lies on those close to them. Calumny Lies are big in the media at the moment; it’s as though the world has been given a wholesale […]
You are churning inside – No one realises how angry you are. You’ve exploded in a team meeting and everyone’s ducking for cover. You’ve just received a bad email and instantly responded back with rage. Being angry or caught between two very angry people is debilitating. To be angry is human, but being constantly angry or […]
Have you ever had to really fight that desire to give up? To push yourself to get to an outcome? Or conversely, have you become so obsessed by getting to a goal almost nothing will stand in your way? Determination is about wanting to achieve something and often this goes hand in hand with persistence […]
A dream job is one that allows you to do something you truly enjoy doing, allows you to achieve a goal or ambition, and is a role in which you’re capable and confident. We think about a dream job, or dream situation that enables us to be financially independent with enough to provide for our […]
Companies are struggling to find service success and the right balance of internet automation and skilled people who can manage complex service needs. Companies like KLM Royal Dutch Airlines are leading the way with their commitment to an one-hour response (when needed) and a 24 hour problem solving promise; KLM has been using social media as its cornerstone […]
You are churning inside – no-one realises how angry you are You’ve exploded in a team meeting and everyone’s ducking for cover You’ve just received a bad email and instantly responded back with rage Being angry or caught between two very angry people is debilitating. To be angry is human, but being constantly angry or repressing […]
I took two colleagues to lunch to an upmarket wine bar café in South Melbourne where the atmosphere is excellent and food usually good. My colleagues enjoyed their meals (fish and vitello tonnato), my first two bites were also enjoyable, until I spotted two short black ‘lines’ in the sauce over the chicken. I moved […]
The need for negotiation arises usually because of differing viewpoints and values. There is contention in the air; one person wants ‘x’ and the other is insisting on ‘b’. Often there is a third party somewhere in the middle, wringing hands, trying to get combatants to see reason. Legal disciplines such as mediation and arbitration […]
Some company and bureaucracy inductions are dreadful; if you’ve experienced one, you’ll wonder just where their training dollar actually goes. The whole purpose of training is to impart viable knowledge and understanding so that people gradually take the reins and assist company progress, while acquiring valuable skills as they go. Model communicators – or are […]
