Would you like to refresh yourself today? Read this then go for a ten-minute walk, and ONLY think about your vision. Come back and write it down or tell someone. Visualise success What you would like to achieve? Visualise it in detail. Think about yourself in a new role, in a healthier happier state, or […]
Business – Page 3
Sometimes businesses fall down in one or more service areas and lose their way on the path to being a service champion. When it comes to service we must always look at the importance of: Minimum and exceptional service standards Shared behaviours and values Regular training and reinforcement of standards Monthly or regular awards for […]
Two things that can really drive a business is its ability to create a vision and a set of values that can align everybody in the organisation. There are a lot of misconceptions around vision and values, many people thinking they are irrelevant, and often too abstract to have any real relevance to the daily […]
Have you ever noticed how some people leave an impression on you, even when they’ve only spoken to you for a few minutes, whereas you can spend hours with others that are largely unremarkable? It’s not a mystery, it’s not luck, there are many things you can do to become someone who communicates much more […]
While Melbourne residents have been freezing and struggling to come to terms with the mood swings of the weather, I’ve been lucky enough to spend some time in the tropical heaven that is Bali. The hotel I stayed at had a bar/restaurant by the pool, which is a standard feature of most holiday resort venues […]
Leadership is not just about setting the example and setting the course. It’s also about achieving the best outcomes for the group you’re leading, while at the same time achieving results that keep your business thriving. Great leaders involve their people in decisions, plans, design, development, delivery, complaints and problem solving. The leader’s role is […]
Have you ever seen people quietly celebrate when they learn that their manager won’t be in the office that day? This is a bad sign. It means that the manager is known as someone who hassles, interferes and is generally a drain on energy. That’s far from ideal. In fact, it possibly ticks every box […]
