What a hot topic. Everyone seems to be handling a difficult person — whether it is a staff member, team colleague, customer or their manager. Or they have a difficult person in their personal lives. Certain types of difficult people affect us more than others. For example: Angry, aggressive, abusive, bullying; Moody, tired, depressed, teary; Uncommitted, unmotivated, […]
Around the world there have been debacles caused by automation. A Michigan government agency wrongly accused 20,000 people of fraudulently seeking unemployment benefits. Imagine the angry clients! Centrelink started the year badly. An upsurge of complaints about its over-zealous, frequently inaccurate robo-debt collection methods might hopefully spell an end of misplaced bureaucratic faith in automation — and […]
You are churning inside – No one realises how angry you are. You’ve exploded in a team meeting and everyone’s ducking for cover. You’ve just received a bad email and instantly responded back with rage. Being angry or caught between two very angry people is debilitating. To be angry is human, but being constantly angry or […]
You are churning inside – no-one realises how angry you are You’ve exploded in a team meeting and everyone’s ducking for cover You’ve just received a bad email and instantly responded back with rage Being angry or caught between two very angry people is debilitating. To be angry is human, but being constantly angry or repressing […]
Do you ever feel bad? Does anyone working with you feel emotional or angry? Let’s explore the kind of feelings that can impact your work negatively and what kind of mindset scripts can help you work around those feelings to get back on track. Be your own psychologist. Recognise those bad feelings What may be […]
When someone says, writes or publishes something that is wrong, tainted, stupid, exaggerated, or an outright lie and you directly are involved in the team, topic or task – it can make you so angry you lose focus on the work you should be doing. You can become obsessed with wanting the world to know […]
We are all familiar with dealing with utilities and services that purport to ‘value’ calls but then keep customers in a queue for long periods. To cap it off, businesses then have the gall to ask what people think of their ‘service’.? Many complaints, if not handled well, will escalate to a new problem. Whether […]
