I often travel to the US, and was interested to receive an email from the chief executive of United Airlines, Oscar Munoz. His email profusely apologised for the way armed officers forcibly dragged a passenger off one of his company’s planes in Chicago recently. The share price of United Airlines reportedly dropped by $1.4 billion after the […]
Businesses should strive to get a gold star for their own “A list”: accountability. It’s a vital trait in best business practice and essential for any company wanting to be an employer of choice. So here’s six steps to follow for anyone who has trouble grasping the salience of accountability in business. 1. Self-honesty Accountability […]
We all know someone who just never manages to be somewhere or do something on time. Often it is managers and the most senior leaders and it costs companies a lot. Is it intentional? Is it inconsiderate and rude? Is it a display of power or rebelliousness? Many habitually blame others for their lateness—it’s the […]
Some lazy types among us can confuse accountability with being held to account, and will avoid it like the plague. They fail to realise the following qualities are the hallmarks of excellent, must-have employees. 1. Answer emails and requests In an era of increasing rudeness and indifference, it is a rare pleasure to receive clearly written […]
In some organisations accountability is tied in with threats, for some people it has become an almost meaningless buzzword. It is used so often but implemented so rarely – and everyone suffers because of it. Accountability is more than just ticking off the boxes of your job description; it is about contributing to a culture […]
