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A culture of continuous improvement really begins with asking clients, customers, your team about ways to build on your service and what already works. Conducting 'climate surveys' of staff gives a broader perspective on ways an organization can refine or enhance its operations. Exit interviews provide a candid take on how an organization can become a better place to work.

The best way to identify and commence improvements is to:

  • Speak with clients and customers.
  • Talk with your team.
  • Survey staff.
  • Conduct exit interviews.
Categories
Creativity / Innovation
Release Date
Jan 1, 2020
Video Running Time (minutes)
1:42
Producer
Seven Dimensions
Course ID
WE06-1

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