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English

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Develop techniques to handle angry, abusive or uncooperative people.

This is available as part of

Take Away Training Series
Professional development topics for staff and managers. Take Away Training features business psychologists Eve Ash and Peter Quarry who provide useful techniques, clear advice and excellent ideas on key workplace issues. These best selling interview style programs are ideal for learning libraries, t... read more
Categories
Conflict / Difficult People
Release Date
Jan 1, 1997
Video Running Time (minutes)
17:00
Course ID
TAT21