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About

In this program, Psychologists Eve Ash and Peter Quarry, discuss why some sta­ff deliver substandard work and o­ffer practical solutions for managers to overcome the issue. Examples of sloppy work can include: slow or late completion of tasks, mistakes, taking shortcuts that can lead to safety, quality and compliancy issues, incomplete work, unchecked first drafts, neglecting to return calls. Of course the reasons for these work habits can vary, but the consequences can be far reaching. A sloppy worker can present a poor role model for new employees. Team members can become resentful as they take on extra work. Delays and poor quality can lead to service complaints, which can impact on business success. This program off­ers six practical guidelines to support managers to understand employee work habits and to improve work performance.

This is available as part of

Take Away Training Series
Professional development topics for staff and managers. Take Away Training features business psychologists Eve Ash and Peter Quarry who provide useful techniques, clear advice and excellent ideas on key workplace issues. These best selling interview style programs are ideal for learning libraries, t... read more
 
Categories
Conflict / Difficult People
Feedback / Coaching
Teamwork /Managing Teams
Release Date
Jan 1, 2008
Video Running Time (minutes)
14:00
Course ID
TAT103

Handouts

Description
Workbook/Leaders Guide

Only preview versions of handouts can be viewed without a license.