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Each play active for 48 hours

English

Plays $175.00

About

When customers are angry it is important to deal with them effectively and professionally.

This is available as part of

Hotlines Phone Skills Series
Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It is filmed on location in Australia at an international bank, a major telecommunications company and an airline call centre.
Categories
Communication Skills
Conflict / Difficult People
Service / Sales
Release Date
Jan 1, 2000
Video Running Time (minutes)
16:00
Course ID
HL09