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Video

Each play active for 48 hours

English

Plays $175.00

About

Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding.

This is available as part of

Hotlines Phone Skills Series
Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It is filmed on location in Australia at an international bank, a major telecommunications company and an airline call centre.
Categories
Communication Skills
Service / Sales
Release Date
Jan 1, 2000
Video Running Time (minutes)
14:00
Course ID
HL04