Preview this video

Video

Each play active for 48 hours

English

Plays $175.00

About

Call centre operators are often the first and most important point of contact with the customer. They need to have a positive approach to customers and learn to build rapport and be willing to help.

This is available as part of

Hotlines Phone Skills Series
Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It is filmed on location in Australia at an international bank, a major telecommunications company and an airline call centre.
Categories
Communication Skills
Service / Sales
Release Date
Jan 1, 2000
Video Running Time (minutes)
12:00
Course ID
HL03