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Each play active for 48 hours

English

Plays $175.00

About

People in call centres are the window into their organisation. They need to present a professional image over the phone. This program covers the importance of speaking well, welcoming customers and using effective protocols for putting people on hold and transferring calls.

This is available as part of

Hotlines Phone Skills Series
Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It is filmed on location in Australia at an international bank, a major telecommunications company and an airline call centre.
Categories
Communication Skills
Service / Sales
Release Date
Jan 1, 2000
Video Running Time (minutes)
12:00
Course ID
HL02