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This item contains several different items. Purchasing this item includes all of the component items listed below.

About

Good communication is essential to an efficient and productive workplace. In today's flatter, team-focused organisations, all employees need to assume responsibility for developing their communication skills to a high level.

The four-part Communication Essentials series will ensure that your employees communicate efficiently, productively and cooperatively, resulting in higher morale, greater productivity and more open communication throughout your organisation.

Renowned psychologist and performance management consultant Peter Quarry hosts each video and reviews the dramatic vignettes designed to help employees at any level brush up on the basic skills that are often overlooked in everyday communication.
 
Categories
Communication Skills
Series or Video Sets
Release Date
Jan 1, 1997
Course ID
CESET

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

Listening and Understanding
Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize and check, listen for the common thread and explore feelings.Listening is one of the most important, yet most under-practised and least-often-used skills in human behaviour. Research... read more
DVD style course with completion certificate only
Conveying Information
Whether conveying information, giving instructions, coaching or selling, the ability to convey information in a clear and concise way is a core communication skill. Learn the three essential steps for this skill to avoid misunderstandings and mistakes.We spend a large part of our time at work commun... read more
DVD style course with completion certificate only
Exercising Personal Power
Within organizations people at all levels are needing to rely more on personal persuasion to get things done rather than on authority and formal power. Learn five influencing and persuading skills and the different situations in which to apply them.The art of being able to influence people requires ... read more
DVD style course with completion certificate only
Overcoming Negative Behaviors
Dealing with negative and difficult people is one of the most stressful tasks in today's workplace. Learn practical skills for dealing with resistance, complaints, disruptions, demands and aggression. Unfortunately, life is full of difficult situations and very often these involve dealing with the n... read more
DVD style course with completion certificate only