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Dealing with negative and difficult people is one of the most stressful tasks in today's workplace.

Learn practical skills for dealing with resistance, complaints, disruptions, demands and aggression.

Unfortunately, life is full of difficult situations and very often these involve dealing with the negative behaviour of others in the workplace.

This video program teaches practical actions for dealing with resistance, complaints, disruptions, demands and aggression from individuals with whom you must get along in order to get things done.

This is available as part of

Communication Essentials Series
Good communication is essential to an efficient and productive workplace. In today's flatter, team-focused organisations, all employees need to assume responsibility for developing their communication skills to a high level.The four-part Communication Essentials series will ensure that your employee... read more
Communication Skills
Conflict / Difficult People
Release Date
Jan 1, 1997
Video Running Time (minutes)
Course ID


Workbook/Leaders Guide

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