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Each play active for 48 hours


Plays $425.00


Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize and check, listen for the common thread and explore feelings.

Listening is one of the most important, yet most under-practised and least-often-used skills in human behaviour. Researchers claim that 75% of oral communication is ignored, misunderstood or soon forgotten. Good communication is a critical element in an efficient, productive workplace.

This program teaches employees the five secrets for developing effective listening and understanding skills: show interest, focus on key issues, summarise and check for understanding, listen for common threads and explore and respond to feelings.

This is available as part of

Communication Essentials Series
Good communication is essential to an efficient and productive workplace. In today's flatter, team-focused organisations, all employees need to assume responsibility for developing their communication skills to a high level.The four-part Communication Essentials series will ensure that your employee... read more
Communication Skills
Release Date
Jan 1, 1997
Video Running Time (minutes)
Course ID


Workbook/Leaders Guide

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