When we think about human interaction we usually discuss what people say to each other. How you influence or affect someone usually comes down to a matter of discussion, but rarely do we take that awkward step in discussing how people affect each other via scent. Does smell really matter? In a word, yes. We just don’t talk […]
Author at SmartCompany
As many businesses are now embracing social media and trying to influence their customers in more varied ways, there is often an overlooked and very important element of business success: what your employees are saying to each other. The success or failure of a new initiative is always directly dependent on the people in charge […]
We all go to work at least five times a week. We spend more time working than we do with our families, and most of the stresses we experience come from work. But can you answer a really important question: What are you working for? On the surface the answer is clear: we work for […]
After all the business plans have been drawn up, goals have been set and everybody in your team rolls up their sleeves to implement new strategies, there is something fundamentally human that often gets overlooked. It’s a simple concept: rewarded behaviour is repeated. We try and push these rational, goal-driven behaviours in our organisations but […]
Two things that can really drive a business is its ability to create a vision and a set of values that can align everybody in the organisation. There are a lot of misconceptions around vision and values, many people thinking they are irrelevant, and often too abstract to have any real relevance to the daily […]
Are you always wishing for the weekend or willing your next holiday to come round quickly? Or going to bed feeling stressed? Or generally feeling dissatisfied? Work and happiness are far too often considered to be mutually exclusive notions. What people don’t realise is that happiness is a habit. Work is a huge part of […]
It can be really tough being a manager, especially if it is your first time. Typically, the first time someone becomes a manager they meet the task with unbridled enthusiasm, but then once they discover that the skills that got them the promotion are different to the skills required to thrive in the role the […]
The ever-shifting notion of good service can be hard to keep up with, especially in competitive industries where the bar keeps getting raised, but there are five fundamentals of sensational service that are easy to deliver on. Ask Great service is inquisitive. People tend to enjoy it when someone shows an interest in them. There […]
Are you someone who runs out of time for everything? Most people do. Are you someone who gets really stressed about it all? Well, that’s where you might be suffering unnecessarily. Most people see time as the limiting factor for success and productivity, but the crazy thing is that the people who get the most […]
