It’s the new financial year (yay!) but let’s face it, making EOFY (end of financial year) resolutions is not much different to those you promise you’ll do over a champagne on New Year’s Eve. Yes, you will be better, yes, you’ll lose weight, yes, you’ll make more time for things that matter…. Well, assuming that […]
Highly engaged employees are usually loyal to their teams and management and great for company deliverables, right? They are, but paradoxically, there’s something to be said for companies where there’s high staff turnover. Maybe some companies are such great places to work that employees feel ready to move on, and indeed do so. What? How […]
Can your mindset hold you back in your organisations and teams? Yes, easily… when you fall into the trap of thinking and being stuck. Being stuck is … Being a victim often leads to poor performance and poor relationships at work. Here are typical examples of your mindset thinking patterns when you feel bogged: Things […]
When you listen well you build trust and respect. Most people think they are good listeners, yet most people say others are not good listeners. When managers get feedback on their communication skills it is often about needing to be better listeners. The problem is that good listening is not always a skill offered in […]
Nearly every day we read about a new startup. Someone clever “spotted a gap in the market”, and presto, they’re running a multimillion-dollar business selling the latest gadget to kids or maybe another pre-packaged healthy meals option for time-pressured parents. Then, some months later, you hear about the bust, and (sometimes) the lawsuits that follow. […]
No matter where you work or what position you occupy in the office hierarchy, it’s important to be real. REAL: reliable, efficient, accountable and a listener. Reliable This boils down to doing what you say you’ll do, in a timely fashion. People who don’t — no matter what excuses they come up with (some border on emotional […]
The “walk of shame” that teens like to snigger about has a whole new meaning these days, especially when applied to companies and organisations recovering from reputation damage. Acknowledgement and admissions I recently described an email United Airlines sent to me (and many others) apologising for its brutal bumping of a customer from a Chicago flight. As […]
Adam Grant has a terrific TED Talk about “givers”, “takers” and “matchers” in the workplace. The descriptions are self-evident to some degree: we all know those who really do go out of their way to help others versus those who are much more interested in what others can do for them. The matcher The “matcher”, according to […]
I often travel to the US, and was interested to receive an email from the chief executive of United Airlines, Oscar Munoz. His email profusely apologised for the way armed officers forcibly dragged a passenger off one of his company’s planes in Chicago recently. The share price of United Airlines reportedly dropped by $1.4 billion after the […]
