One of the worst feelings you can experience in life is when you’ve been conned, duped or scammed. Perhaps you simply made a single mistake. It may have happened in a weak moment: you were in a hurry, possibly something about the opportunity on offer or the other person caught your attention and sympathy. You’d signed […]
You are churning inside – No one realises how angry you are. You’ve exploded in a team meeting and everyone’s ducking for cover. You’ve just received a bad email and instantly responded back with rage. Being angry or caught between two very angry people is debilitating. To be angry is human, but being constantly angry or […]
We sometimes don’t know how stuck we are, until we are finally out of an often self-imposed trough. Passing phase A rut may simply be a lower level of satisfaction than your potential ‘happiness’ but not enough to derail you. It might just be a comfy place that doesn’t give you great joy, but feels […]
Have you ever had to really fight that desire to give up? To push yourself to get to an outcome? Or conversely, have you become so obsessed by getting to a goal almost nothing will stand in your way? Determination is about wanting to achieve something and often this goes hand in hand with persistence […]
What do you do if you hate the leader appointed to lead you? A lot of people have been asking themselves this very question during the last week, both inside USA and worldwide. Surprisingly, there are plenty of people happy about the outcome of the US election, but a significant number aren’t and are making […]
A dream job is one that allows you to do something you truly enjoy doing, allows you to achieve a goal or ambition, and is a role in which you’re capable and confident. We think about a dream job, or dream situation that enables us to be financially independent with enough to provide for our […]
Lucky Victorians take the day off and make the most of Melbourne Cup Day. But around Australia it can be a day for a big lunch and fun time for many – yet still somehow classified as a work day. Bringers vs buyers Have you noticed some people always bring lunch while others always buy […]
The key to less staff turnover and a higher incidence of employee engagement boils down to recruiting well, giving employees ample reason to enjoy what they do and with whom, and above all, presenting them with incentives, challenges and a positive culture that act as “carrots” to stay. Loyalty However, does retention equate to company […]
Companies are struggling to find service success and the right balance of internet automation and skilled people who can manage complex service needs. Companies like KLM Royal Dutch Airlines are leading the way with their commitment to an one-hour response (when needed) and a 24 hour problem solving promise; KLM has been using social media as its cornerstone […]
